Privacy Policy

Tierra Tropical ("we," "us," or "our") operates the website tierra-tropical.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website. We are committed to protecting your privacy and handling your data transparently. Please read this policy carefully. By using our Website, you consent to the practices described herein.

Personal Information You Provide: When you fill out a contact form, request property information, subscribe to our newsletter, or communicate with us through the Website, you may voluntarily provide personal information including your name, email address, phone number, country of residence, and message content. We only collect personal information that you choose to provide.

Information Collected Automatically: When you visit our Website, certain information is collected automatically through cookies and similar technologies. This may include your IP address, browser type and version, operating system, referring URL, pages viewed and time spent on each page, date and time of your visit, and device information (screen resolution, device type).

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about properties you have expressed interest in
• To send you relevant property listings, market updates, or newsletter content (only if you have opted in)
• To analyze Website traffic and usage patterns to improve our content and user experience
• To maintain the security and functionality of our Website
• To comply with legal obligations under Costa Rican law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We use Google Analytics to understand how visitors interact with our Website. Google Analytics collects information such as how often users visit, which pages they view, and what other sites they used prior to coming to our Website. We use this information solely to improve our Website and content. Google Analytics uses cookies to collect this data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Our Website data, including form submissions, is stored using Supabase, a cloud-hosted database service. Supabase processes data on servers that may be located outside of Costa Rica. By using our Website and submitting information through our forms, you consent to the transfer and storage of your data on servers outside your country of residence. We ensure that any third-party service providers we use maintain appropriate security measures to protect your data.

We may share your information in the following limited circumstances:

• With service providers who assist us in operating the Website (hosting, analytics, email services), subject to confidentiality agreements
• When required by law, regulation, or legal process under Costa Rican or applicable jurisdiction
• To protect the rights, safety, or property of Tierra Tropical, our users, or the public
• In connection with a business transfer such as a merger or acquisition, in which case you would be notified of any change in data handling practices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

For users in the European Economic Area (EEA): Under the General Data Protection Regulation (GDPR), you have additional rights including data portability and the right to restrict processing. Our legal basis for processing your data is either your consent or our legitimate interest in operating our real estate business. To exercise any of these rights, contact us at info@tierra-tropical.com.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

• Contact form submissions and inquiry records are retained for up to 3 years.
• Newsletter subscriber data is retained until you unsubscribe.
• Analytics data is retained according to Google Analytics' standard retention settings (currently 14 months).

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our Website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information promptly.

If you are visiting our Website from outside Costa Rica, please be aware that your information may be transferred to, stored, and processed in Costa Rica and other countries where our service providers operate. By using our Website, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page regularly.